Refund policy

At LYRLYNN BEAUTY, your satisfaction is important to us. Please read our return and refund policy carefully before making a purchase.

🗓 Return Window

We accept returns within 30 days of delivery only if the item is defective, damaged, or incorrect.

✅ Eligibility for Returns

To be eligible for a return, the item must:

  • Be unused, unopened, and in its original packaging

  • Be in the same condition as received

  • Include proof of purchase (order number or receipt)

⚠️ For hygiene and safety reasons, opened or used beauty products cannot be returned.

❌ Non-Returnable Items

The following items are non-refundable and non-returnable:

  • Opened or used skincare, haircare, or cosmetic products

  • Sale or promotional items

  • Gift cards

  • Personalized or custom items

🚚 Damaged or Incorrect Orders

If your order arrives damaged, defective, or incorrect, please contact us within 48 hours of delivery with:

  • Clear photos of the item

  • Photos of the packaging

  • Your order number

We will evaluate the issue and arrange a replacement or refund if approved.

🔁 Exchanges

We do not offer direct exchanges.
If your return is approved, you may place a new order once your refund is processed.

💳 Refund Process

Once your return is received and inspected:

  • You will be notified of approval or rejection

  • Approved refunds are issued to the original payment method

  • Refunds are processed within 7–10 business days

  • Bank processing times may vary

📦 Return Shipping

  • Customers are responsible for return shipping costs unless the item is defective or incorrect

  • Shipping fees are non-refundable

📩 How to Start a Return

To initiate a return, contact us at:
Email: Contact@lyrlynnbeauty.com